Ferguson Home Reviews

1.9

/5.0

45 customer reviews

20 %

reviewers recommend

Ferguson Home

Ferguson Home is rated 1.9 out of 5. The rating reflects how customers evaluate Ferguson Home. Reviews of Ferguson Home are verified before publication.

How would you rate Ferguson Home?

45 Reviews on Ferguson Home

by Ben992

Sep 12, 2022

I ordered a sliding shower door before…

I ordered a sliding shower door before I read the reviews and was a little skeptical until the door arrived in perfect condition and it looks great on our shower not disappointed at all.
Hopefully more people will have the experience we had.

by Kent425

Aug 25, 2022

Build.com is high on my go-to house…

Build.com is high on my go-to house remodeling source. From door hooks to cabinet handles, wall scones to bathroom vanities, build.com has the best prices and inventory.

Remodeling during/after Covid would test anyone’s patience. But build.com has been helpful and professional throughout.

Returns are quick and easy.

by Ted811

Aug 10, 2022

Dishonorable Company!

I was excited to find a deal through build.com for Zline appliances this past weekend. Unfortunately, when I put in a coupon code, the amount increased by approximately $1000. 00. I connected with Customer Service on the price increase and submitted a screen shot with what was in my cart. They let me know there were technical issues and they could not match the price that was in my cart when I was ready to purchase, but instead they offerd the same coupon code that resulted in the price increase. In all my years of online shopping, I have never had such an experience. The companies have honored the customer especially with proof. After I researched the company, I realized that build.com is poorly rated. I am actually grateful this happened as I am horrified with what other individuals have experienced. I do not plan on purchasing any more items from this website. Honor and respect for customers are of upmost importance. IF you do want to purchase items, I would recommend that you look at the company reviews first.

by Collins127

Aug 08, 2022

A very bad experience

I am too tired to go into all the negatives. Suffice it to say that after they cancelled my initial order upon my request they shipped it anyway. When I advised the repreentative with whom I initially spoken with, he ignored all my subsequent emails even when the 2nd representative contacted him The 2nd Rep said he would fix the situation ad did nothing... the trird Repreentative whom I contacted (long phone holds each time) said he would resolve the matter and did nothing... finally one more attempt I found a CS representative who acttually helped. After dealing with the first Rep I was sent a customer satisfaction survey in which I awarded zero stars... never heard from the company. Would not buy again from build. Com.

by Victor507

Aug 06, 2022

Good Company

I had a kitchen sink overnighted due to a manufacturer issue with another company and needed a specific sink the following day. I paid $200 for shipping. The sink arrived but unfortunately it was cracked. Build immediately refunded the sink and full shipping. Solid company to deal with.

by Jacob

Aug 04, 2022

I've ordered 3 interior doors back in…

I've ordered 3 interior doors back in March. 2 doors arrived wrong size and style. After a call with customer services, I was supposed to ship the incorrect doors back within 30 days otherwise they would charge me for it - which I did and I kept a tracking company's confirmation of collection. My original order arrived with one door being heavily damaged. Waited another 3 weeks for replacement. Around end of April I've received email from them asking if I returned the incorrect doors - I've emailed back the confirmation and to contact their tracking company. In June I was charged $700 for the incorrect doors which I immediately disputed. After several calls and emails Build.com confirming they have the doors and refund will be given, it took over a month my credit card company actually fighting for me to get the refund. NEVER AGAIN !!!!!

by Stephen P.

Jul 25, 2022

Don't buy from them -- they are a bogus business and will steal your money

I had a terrible experience with this business. Their customer service is appalling and representatives are rude and don't care one bit. They have sent the wrong item out 4 times. I have returned everything and they still have not refounded me. This is not a serious business -- DO NOT BUY FROM THEM!

by Daniel899

Jul 13, 2022

Build.com was only average helping to…

Build.com was only average helping to order items, or at least my representative Ian, but once I ordered and paid for the items I decided on, he ghosted me. He never applied my discount and wouldn't return my calls or emails. Other representatives weren't any more helpful, just kept getting me to waist more of my time.

by Ferguson490

Jul 11, 2022

Terrible service and delivery

I ordered a bathtub from Build.com. They sent me two emails saying it would be delivered via freight service on Monday. My husband changed his schedule, staying home from work to receive the order. Monday noon I decided to call to see how long it would be. Turns out the order was not scheduled for delivery that day. So now my husband has wasted a day and I have to take time off next week to stay home and wait for it. Idiots. I'll never order from them again.

by Olson779

Jul 02, 2022

Terrible customer service and return policy

I ordered everything for a complete remodel of two baths and a kitchen through Build.com. I knew they were expensive but figured this is a one and done and bought the best. Today my kitchen faucet broke and was spraying water throughout the kitchen. I got online with them and they basically told me too bad so sad, here's the manufacturer's number and you can call them Tuesday. (it is Saturday, 7/2/2022). Clearly refused to help for an expensive faucet purchased six months ago. Never again.

Ferguson Home Q&A

Could someone please respond to our outstanding issue? Multiple e-mails and v-mails have received no response.

Please respond to written review on them...

by Dwayne519 - September 11, 2020

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I am seeing terrible reviews. I would be a new customer but am now unsure as to your reliability. What is wrong?

Do Not order from them. Horrible customer service and quality.

by Bruce423 - September 09, 2019

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How do we find out the status of an order. We order something with a 18 day lead time and we are past that but have not heard anything.

I don't know how you can actually get them to answer the correct lead time. I received an estimated ship date when I ordered an American Standard faucet. Then, they emailed me 3 more times with delays. I called them after the first delay, and while I was on the phone with the agent, she placed me on hold and called American Standard, and said they told her that there would be no more delays. After this last delay, I called to cancel the order. They said they would "request cancellation" from American Standard. The big problem is they charged my account IMMEDIATELY when I ordered the product, but won't refund the money until American Standard confirms the cancellation. The service agent i spoke with escalated to her supervisor, and the supervisor is the worst person I have ever encountered when dealing with customer service.

by Richard Mitchell - March 05, 2019

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how much to switch off an adt alarm system or put a new one in .....andrew

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Hello! I bought a new American Standard faucet that arrived yesterday and unfortunately the finish (brushed nickel) does not match. Can I return it?

Sorry to hear that. What finish were you trying to match? Usually its best ti use the same brand name when trying to match a finish, such as a Moen faucet to match a Moen towel bar or towel ring. That is because everybody has their own technique of making their products. I wonder if the finish on your new American Standard faucet is doesn't match because the other item you're matching in not made by American Standard. You should be able to return it if it hasn't been installed in any way and you still have the original packaging. The return items page has complete directions that make it fairly easy to send items back. Good Luck! Anthony

by Heather S. - May 03, 2019

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